Returns/ Refunds
Biqueeni is a UK based made-to-order womenswear brand. Returns are unfortunately not accepted on any item that complies with being made-to-order. All designs on our website are custom made from fabric purchased specifically to fulfil each individual order and they are hand made to each order. We have an alterations service in place which in most cases is a free service. Please email us at biqueeniclothing@gmail.com if you have any issues or would like more information on our alterations service.
If there is a problem with an order that relates to a production issue of ours then an alteration/replacement on the goods will be offered to rectify the quality issue. Because every product is handmade upon order and fabric is purchased specifically for you, if the order has already been produced Biqueeni retains the right to solely offer an alteration/replacement when seeking to rectify any problem with an order.
A refund will be offered only when an order is cancelled within 24 hours of being placed prior to the fabric being ordered and any work being undertaken by Biqueeni. If you need to cancel an order you should contact customer services on biqueeniclothing@gmail.com at your earliest convenience.